Regardless of the size of your company, the industry it's in or the product/service you provide, one common theme all good businesses have is a good customer experience. Check out this article that breaks down how automation is transforming businesses who have taken the initiative and adopted automation to help optimise their customer experience.
Reece Obasuyi 58 Demand Generation Manager @ Rainbird
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What is intelligent automation?
Why is it important?
Can we trust robots?
Will robots replace the need of humans?!
These are all pertinent questions intelligent automation beginners may wonder. This article answers these questions well. Have a read and comment below if there are any other questions left out that you want answered.
As we approach the half year mark in 2021, it's useful to see how automation trends have manifested so far and forecast on how they may continue to do so moving forward. This article does this well. The sentiment that if your organisation isn't adopting automation in some way, it could get left behind, continues to gain credence.
Trend #2 in the article is particularly poignant because we can draw parallels to Rainbird's NHS-approved COVID risk assessment tool.
Are there any other trends that anyone feels has been left out?