These are the ones that I think matter the most:

  1. Ensure you have a digital strategy that clarifies the organisation’s ambition.
  2. As a minimum, you need senior buy-in: an automation champion and/or COE, as well as a problem owner with a critical need for change.
  3. These technologies look transformational because they are. As soon you see Rainbird you will find dozens of business cases. You need to narrow that down and find a business case that has a clear ROI that justifies an investment.
  4. Improve the organisation before you try and change it.
  5. Start small and when your first project is successful, I guarantee you will quickly scale. You will have discovered a new capability to transform.
  6. Be clear on what you are trying to achieve. Are you trying to make predictions based on historical data? Are you trying to automate an inefficient process? Are you trying to change the quality of customer or patient outcomes? Are you trying to invent something new?