Here at Rainbird, we spend a lot of time talking about the value of intelligent automation tools being user-friendly and democratised. Decision-automation projects are always more successful when domain experts are central to the process.

Another theme is the one of explainability. History has shown that we are right to be weary of delegating decisions to technologies that are not explainable.

I talk about these themes in this webinar extract prepared for TechUK. Comments welcome!